FAQ
Orders
How long will it take to process my order?
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). During peak shopping seasons, processing times may be slightly longer.
How will I know when my order ships?
Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package's journey.
Can I change or cancel my order?
If your order has not yet been processed, we'll do our best to accommodate your request. Please contact us as soon as possible at support@snazzyandjazzy.com.
Shipping
Do you offer free shipping?
Yes! We offer FREE standard shipping on qualifying orders of $100 or more (before taxes and after discounts) within the contiguous United States.
Which shipping carriers do you use?
We ship using trusted carriers including USPS, UPS, and FedEx. The carrier is selected based on your location and the most efficient shipping method.
Do you ship internationally?
At this time, Snazzy ships only within the United States.
Returns & Refunds
What is your return policy?
Returns are accepted on eligible merchandise that is returned in its original, unworn condition with all original tags and security tags attached. Please review our Return & Refund Policy for complete details.
Do you offer free returns?
No. To keep our everyday prices competitive, customers are responsible for return shipping costs unless the return is the result of our error.
When will I receive my refund?
Refunds are processed only after the returned merchandise has been received, inspected, and approved. Refunds are not issued when a return package is first scanned by the shipping carrier.
Why do some items have security tags?
To protect the integrity of our merchandise, certain items are shipped with security tags attached. Security tags must remain attached for a return to be eligible for a refund unless the item is being returned because of a verified defect or an error on our part.
Products
Are your products authentic?
Yes. We take pride in offering authentic, quality merchandise sourced from trusted suppliers.
How do I choose the correct size?
Please review the product description and any available size information before placing your order. If you need additional measurements or assistance, we're happy to help.
The color looks different than I expected.
We make every effort to display product colors as accurately as possible. However, colors may vary slightly depending on your monitor or mobile device settings.
Customer Service
How can I contact Snazzy?
You can reach us anytime at:
We typically respond within one business day.
Can I ask questions before purchasing?
Absolutely! We encourage customers to contact us with any questions about sizing, color, measurements, or product details before placing an order. We're happy to help you make an informed purchase.
Payments
What payment methods do you accept?
We accept major credit cards and other secure payment methods offered through Shopify at checkout.
Is my payment information secure?
Yes. All payments are processed securely through Shopify's encrypted checkout. Snazzy does not store your credit card information.
Still Need Help?
If you can't find the answer you're looking for, please contact us at support@snazzyandjazzy.com. Our goal is to make your shopping experience easy, enjoyable, and worry-free.